I have been a registered nurse for 20 years mostly working in large hospitals. I work mainly on Med/Surg, but have floated around, when the pay was good. I have always got along with my collegues. I never was interested in a management position. I always enjoyed patiebt care and I'm just not he manager type.
Anyway, it seems to me that gradually our jobs have changed. We are still giving patient care, but now it seems to get better evaluations, you must also be a customer service attendent. This means assisting their visitors with conversation and refreshments. Creating a friendly enviroment by moving patients to a different room if their roomate snores.
I can understand that hospitals need to keep patients happy so they return, but I feel that this takes away the real time that could be spent prioritizing patients, keeping a closer eye on patients that are safety hazards, but can't put on the light. I don't want to be graded on my friendliness and repoire with patients families, unless it is neede foir their care at home. I want to keep an eye on their blood pressure or whatever else the reason they are in the hospital in the first place is.
I enjoy spending time with patients and their families, if I have it, but with all the extra duties placed on nurses these days, customer service should be handled by the administrative staff, who seem to have the time to come up with these ideas.
Burned up and Burnt Out