Press Ganey Associates , a leading company that evaluates and specializes in health care performance improvement , has done a research stating that nurse-patient relationship determines the real time care experience at the facility and has a huge impact on patient satisfaction. All nurses must be part of an infrastructure which is actually built for all nurses facilitating them in training and education resulting in more powerful nurses for greater patient satisfaction in the facility.
Yes i am talking about the patients care and satisfaction in the medical facilities in presence of all nurses. Why the patient’s satisfaction is becoming more important? Because of the pay-for -performance system designed by the Centers for Medicare and Medicaid Services (CMS). One parameter of this system is patient satisfaction. The method to implement these types of systems is surveys. Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a survey for the patients to describe the levels of satisfaction in their specific medical facility or hospital. This step, use of HCAHPS will put great pressure on all nurses’ working day & night efficiently giving everything for the best patient care and satisfaction. Nurses are the most responsible because they have almost every important duty to carry and they are considered the back bone of the whole patient care system. Also nurses spend most of their time with patients so they can better judge the view of patient regarding the treatment and their satisfaction about all other things related to the treatment.
This enormous pressure of keeping patients all the time happy will make all nurses responsible for doing everything to keep patient happy in order to get good response of satisfaction. Moreover the input by patients on treatment and care quality will determine the best places for patients where all nurses and other staff is just best.