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  1. From Good to Great

    Just before the Thanksgiving holiday, my mother was hospitalized. Her surgery went well and she is recuperating as expected. However, the event occurred at a time when I was deep in thought about the future of nursing and creating an exemplary healthcare experience.

    As I sat at my mother’s bedside in the ICU and later in the step-down unit, I observed the nurses and other members of the healthcare team and contemplated the experience through the lens of a family member instead of ...